Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using Square One Rentals' platform. By using our services, you agree to comply with this policy. Violations may result in account suspension or termination.

2. Prohibited Activities

2.1 Illegal Activities

• Using our platform for any illegal purpose or activity
• Violating any applicable laws, regulations, or ordinances
• Engaging in fraud, deception, or misrepresentation
• Violating intellectual property rights
• Participating in money laundering or financial crimes

2.2 Harassment and Discrimination

• Harassing, threatening, or intimidating other users
• Discriminating based on race, religion, gender, sexual orientation, or other protected characteristics
• Using hate speech or promoting violence
• Stalking or unwanted contact with other users

2.3 Platform Abuse

• Creating multiple accounts to circumvent restrictions
• Attempting to gain unauthorized access to our systems
• Interfering with the platform's functionality
• Using automated tools to scrape or collect data
• Spamming or sending unsolicited messages

2.4 Content Violations

• Posting false, misleading, or fraudulent listings
• Including inappropriate, offensive, or explicit content
• Violating copyright or trademark rights
• Sharing personal information without consent
• Posting spam or commercial content without authorization

3. Content Standards

3.1 Listing Requirements

• All listings must be accurate and truthful
• Photos must be of the actual property being listed
• Pricing must be accurate and include all mandatory fees
• Property details must be current and complete
• Contact information must be valid and responsive

3.2 Communication Standards

• Be respectful and professional in all communications
• Respond to inquiries in a timely manner
• Provide accurate and helpful information
• Respect user privacy and confidentiality
• Do not share personal information without consent

3.3 Prohibited Content

• Explicit, pornographic, or sexually suggestive material
• Violent, graphic, or disturbing content
• Hate speech or discriminatory language
• Personal attacks or defamatory statements
• Commercial advertising without permission

4. Security and Privacy

4.1 Account Security

• Keep your account credentials secure and confidential
• Do not share your login information with others
• Report suspicious activity immediately
• Use strong, unique passwords
• Enable two-factor authentication when available

4.2 Privacy Protection

• Respect the privacy of other users
• Do not collect or share personal information without consent
• Follow our Privacy Policy and data protection guidelines
• Report privacy violations or data breaches

5. Business Conduct

5.1 Professional Standards

• Conduct business in a professional and ethical manner
• Honor all agreements and commitments
• Provide accurate and complete information
• Respond to inquiries and requests promptly
• Resolve disputes amicably when possible

5.2 Legal Compliance

• Comply with all applicable rental and housing laws
• Follow fair housing and anti-discrimination regulations
• Maintain proper licenses and permits
• Pay all required taxes and fees
• Obtain necessary insurance coverage

6. Enforcement and Consequences

6.1 Violation Levels

• Minor Violations: Warning and content removal
• Moderate Violations: Temporary suspension (7-30 days)
• Serious Violations: Permanent account termination
• Illegal Activities: Immediate termination and legal action

6.2 Appeal Process

If you believe your account was suspended or terminated in error, you may appeal by contacting our support team with a detailed explanation of your case.

7. Reporting Violations

To report violations of this policy:

• Use the "Report" feature on listings or messages
• Email us at squareone.rental@gmail.com
• Include specific details about the violation
• Provide evidence when possible
• Allow 24-48 hours for investigation

8. Updates to This Policy

We may update this Acceptable Use Policy as our platform evolves or as required by law. We will notify users of significant changes by posting updates on this page.

9. Contact Information

For questions about this policy or to report violations: